At Imators, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the terms and conditions for requesting refunds for purchases made through our websites, applications, and physical products. By making a purchase from Imators, you agree to the terms of this refund policy.
1. General Refund Policy
Our general refund policy applies to all purchases unless otherwise specified by a particular service or product. The following conditions apply:
Refund requests must be submitted within 10 days of the purchase date.
Products or services must not have been fully utilized or consumed.
A valid reason must accompany the refund request, such as product malfunction, significant discrepancy from the product description, or technical issues preventing proper use.
Proof of purchase is required for all refund requests.
It is important to note that each Imators website or application has its own specific refund policy, which is clearly stated on each platform. These policies explicitly state whether refunds are accepted for that particular service. Always review the specific conditions of each platform before making a purchase.
2. Product-Specific Policies
2.1 Physical Products
For physical products purchased in retail locations:
Products must be returned in their original packaging with all included accessories and documentation.
Products must be in resalable condition with no signs of extensive use or damage beyond what would be expected from inspection and limited testing.
Original proof of purchase (receipt) is required.
Shipping costs for returns are typically the responsibility of the customer unless the return is due to a defect or error on our part.
2.2 Cergies+ Warranty for Physical Products
Refund eligibility for physical products is significantly affected by whether you purchased the Cergies+ warranty at the time of purchase:
With Cergies+ warranty: You benefit from extended refund conditions as specified in the warranty terms, which may include coverage for accidental damage, extended return periods, and simplified return processes.
Without Cergies+ warranty: Only standard refund conditions apply, and certain types of damage or issues may not be covered for refund or replacement.
Complete details of Cergies+ warranty coverage are provided at the time of purchase and vary by product type.
2.3 Digital Products and Services
For software applications, digital content, and online services:
Refunds may be granted if the product contains significant bugs or errors that prevent its intended functioning.
Refunds may be considered if our technical support team has been unable to resolve issues within a reasonable timeframe.
Refunds are generally not provided for digital products that have been substantially downloaded, accessed, or used.
We strongly recommend trying any available demo or free version before purchasing to ensure compatibility with your system.
2.4 Subscription Services
For subscription-based services:
Cancellations requested before the renewal date will prevent future charges, but we do not provide partial refunds for unused portions of the current subscription period.
Annual subscriptions may be eligible for partial refunds at our discretion if canceled within 30 days of purchase or renewal.
Promotional or discounted subscriptions may have different or more restrictive refund policies as specified at the time of purchase.
3. App Store Purchases
Important: Refunds are NOT accepted for payments made through:
In-app purchases through the Apple App Store
In-app purchases through the Google Play Store
Payments processed via Apple Pay
Payments processed via Google Pay
For these types of purchases, Apple's or Google's refund policies apply exclusively. You must contact Apple or Google directly for any refund requests related to these transactions:
Refunds will not be provided in the following cases:
The refund request is submitted after the 10-day refund period has expired.
You have violated our Terms of Use or other agreements.
The issue is due to your hardware, system configuration, or other factors outside of our control.
You no longer need the product or service (change of mind).
You purchased the wrong product or service (although we may consider these cases on an individual basis).
The purchase was made through Apple App Store, Google Play Store, Apple Pay, or Google Pay.
The product was received for free, as part of a promotion, or included as a bonus with another purchase.
The service or platform specifically states that refunds are not accepted.
5. Refund Process
To request a refund for eligible purchases, please follow these steps:
Contact our customer support team at the support page with the subject line "Refund Request".
Include your order number, purchase date, and a detailed explanation of the reason for your refund request.
If applicable, include screenshots or other evidence of the issue you're experiencing.
For physical products, include images of the product in its current condition.
Our support team will review your request and may ask for additional information if needed.
You will be notified of the decision regarding your refund request within 5 business days.
6. Refund Processing
6.1 Refund Method
Refunds will be issued using the same payment method used for the original purchase. Depending on your payment provider, it may take 5-10 business days for the refunded amount to appear in your account after we have processed the refund.
6.2 Partial Refunds
In some cases, we may offer partial refunds if:
Only part of an order is being returned.
The product has been used beyond reasonable inspection but still qualifies for a refund under specific circumstances.
The issue affects only certain features or aspects of the product but doesn't render it completely unusable.
7. Enterprise and Custom Solutions
For enterprise clients or custom development projects, refund terms will be specified in the individual contract or agreement and may differ from this general policy. These customized agreements take precedence over the standard refund policy outlined here.
8. Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the new terms.
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