At Imators, we are committed to protecting the privacy and security of our users. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your personal data.
During any verification process, such as logging into your account or otherwise, we will be required to examine your IP address in order to track the location where the connection/action was performed. Our applications and services collect similar but more extensive information, such as e-mail address, surname, first name and age. This information, which complies with the GDPR and respects your privacy, is never shared with third-party services for commercial, sales or marketing purposes. Our services collect your information securely and delete it permanently each time you log off via the device you used to access our platforms, site or applications.
We use the information we collect in a variety of ways to improve our services and provide an optimal user experience. Here is a detailed explanation of how we use your information:
One of the main advantages of collecting your IP address is that we can personalize the services we offer you. By knowing your IP address, we can identify your approximate geographical location and redirect you to services or pages that are most relevant to you. For example, if you're in a specific region, we may show you promotions or services that are available in your area. This personalization ensures that you see content that is relevant and useful to you, enhancing your overall user experience.
When you create a customer account with Imators, we associate your e-mail address and password with your IP address. This association enables us to offer you centralized management of all the devices connected to your account. This means you can easily track and control the connections of your various devices, ensuring enhanced security and simplified management. For example, if you connect from a new device, we can check whether the IP address matches the one we have registered and, if there is a discrepancy, alert you to any suspicious activity.
Collecting your IP address also plays a crucial role in the security of your account. By monitoring IP addresses attempting to connect to your account, we are able to detect suspicious or unauthorized activity. For example, if we see attempts to connect from IP addresses in geographic regions that are unusual for your profile, we may take steps to protect your account, such as blocking access or requesting further verification. This continuous monitoring helps us to prevent fraud and proactively protect your personal information.
The information we collect is not only used to analyze customer visits or personalize services, but is also essential for the continuous improvement of our services. By studying browsing data and users' interactions with our site, we can identify which features are working well and which need adjustment. For example, if we find that a particular page has a high bounce rate, we can investigate to understand why users are leaving that page and make any necessary changes to improve its content or usability.
We also use your information to communicate directly with you. For example, we may send you e-mails to confirm your registration, inform you of important updates to our services, or send you promotions and special offers that may be of interest to you. Your e-mail address, combined with your IP address, enables us to personalize these communications and ensure that they are relevant to you. If you have any questions or concerns, you can contact us at any time, and we will use your information to provide you with the assistance you need.
Finally, we may need to share your information to comply with applicable laws and regulations. For example, if we receive a legal request to disclose your information from the relevant authorities, we may be obliged to provide this information. We are committed to respecting your rights and privacy while complying with legal and regulatory obligations.
We share your personal information with third parties to help us use them effectively, as described above. This sharing allows us to improve our services and provide you with a better user experience. Here are some detailed examples of how and why we share your personal information:
We use Google Analytics, a web analysis service provided by Google, to help us understand how our customers use our site. Google Analytics collects information such as the frequency of your visits to our site, the pages you view and the sites you visited before coming to our site. This information helps us analyze trends, administer the site, track users' movements around the site and gather demographic information about our user base as a whole. By learning more about our users' behavior, we can adjust our content and services to better meet your needs and preferences.
We also share your personal information with third-party service providers who perform services on our behalf, such as processing payments, sending marketing emails, hosting our website, and analyzing data. These third-party service providers have access to your personal information only to the extent necessary to perform these tasks on our behalf and are contractually bound not to disclose or use your information for any other purpose.
Finally, we may also share your personal information to comply with applicable laws and regulations. For example, we may disclose your personal information in response to a subpoena, search warrant or other lawful request for information that we receive from the appropriate authorities. We may also share your personal information to protect our rights, property or safety, as well as those of our users or third parties.
In certain situations, it may be necessary to share your personal information to protect our rights and security and that of our users. For example, if we have reason to believe that you have violated our terms of use or committed fraud, we may share your information with the appropriate authorities or other relevant third parties to investigate such violations and take appropriate action.
We may also share your personal information with our subsidiaries and affiliates in the course of our business operations. These entities use your information in the same way we do, in accordance with this Privacy Policy. This allows us to streamline our operations and ensure a consistent and integrated user experience across all our platforms and services.
As part of our ongoing development, we may sell, buy, merge or reorganize our business or assets. As part of these transactions, users' personal information may be transferred as a business asset. In such cases, we will ensure that your personal information remains protected in accordance with this Privacy Policy and applicable laws.
Occasionally, we may share aggregated or anonymous information with third parties for marketing, advertising, research or other purposes. This information does not identify you personally and is used to analyze trends, conduct demographic research and improve our services.
In conclusion, the sharing of your personal information with third parties is done responsibly and only for legitimate reasons that aim to improve your user experience, comply with legal obligations and protect our rights and those of our users. We are committed to protecting your personal information and using it in a transparent and secure manner.
You have several rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights to ensure transparency and the protection of your data. Here is a detailed description of your rights and how you can exercise them:
Access rights: You have the right to request access to the personal information we hold about you. This includes the right to receive a copy of this information and to know how it is used, processed, and shared. To exercise this right, you can contact us through the means provided below, and we will provide you with a copy of your personal information in a comprehensible and accessible format.
Right of rectification: If you find that the personal information we hold about you is incorrect, incomplete, or outdated, you have the right to request its rectification. You can provide us with the necessary details to correct or complete this information, and we will ensure our records are updated accordingly.
Right to erasure (Right to be forgotten): In certain circumstances, you have the right to request the deletion of your personal information. This includes situations where the data is no longer necessary for the purposes for which it was collected, where you withdraw your consent on which the processing is based, or where you object to the processing of your data and there are no overriding legitimate grounds for the processing. If you wish to exercise this right, please contact us, and we will take the necessary steps to delete your personal information from our systems.
Right to Restrict Processing: You also have the right to request the restriction of the processing of your personal information in certain situations. This means you can ask us to suspend the use of your data, for example, if you contest the accuracy of the information or if you object to its processing. While we review your request, we will limit the processing of your personal information to specific purposes.
Right to Data Portability: The right to data portability allows you to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another data controller. This applies only to data that you have provided to us and that is processed by automated means based on your consent or the performance of a contract. If you wish to exercise this right, we will provide your personal information in a compatible format and facilitate its transfer to another data controller if technically possible.
Right to object: You have the right to object to the processing of your personal information in certain circumstances. This includes cases where we process your data for legitimate interests or for direct marketing purposes. If you object to the processing of your data for legitimate interests, we will cease the processing unless we can demonstrate compelling legitimate grounds for the processing that override your rights and freedoms. If you object to processing for direct marketing purposes, we will immediately stop processing your data for these purposes.
Right to Withdraw Consent: If the processing of your personal information is based on your consent, you have the right to withdraw this consent at any time. Withdrawing your consent does not affect the lawfulness of the processing based on consent before its withdrawal. To withdraw your consent, you can contact us via the means provided below, and we will stop processing your personal information accordingly.
Right to file a complaint: If you believe your data protection rights have been violated, you have the right to file a complaint with the competent data protection authority. However, we encourage you to contact us first to resolve any concerns you may have. We take your concerns very seriously and will strive to resolve them fairly and promptly.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. You will be informed by e-mail if you have a customer account with us.
Questions about this privacy policy? Contact us via Contact Us page for more ways to reach us.